frequently asked questions

How can I contact you?

How can I purchase an item?

How are items shipped?

Do you take custom orders?

Do you sell wholesale to cool little brick and mortar shops?

An item I want is listed as “SOLD.” Can you make another one like it?

How should I wash my item?

Should I let my baby or dog chew on the stuffed monsters?

Do you accept returns?

How do you determine the price of your items?

Can I take images, etc. off this site and use them for my own personal gain?

I live in the Seattle area, can I come visit your studio?

Where did you get the name kokoleo?

 

 

 

How can I contact you?

Email me at kb.kokole@gmail.com.

 

How can I purchase an item?

All kokoleo items currently for sale are listed in my Etsy shop. (Secret tip - become a fan of kokoleo on facebook and receive 20% your Etsy orders and 15% off personalized commissions.)

 

How are items shipped?

All items are shipped Priority Mail or Global Priority within 48 hours of receipt of payment.

 

Do you take custom orders?

Yes! Unless I am currently swamped with commissions. Would you like to turn your dad's old sportcoat into a laptop bag? Take your mom's funky sundress and make one for your little girl? Email with your ideas and I'll see what I can do for you.

 

Do you sell wholesale to cool little brick and mortar shops?

Sure! If you are a shop owner and are interested in stocking certain kokoleo items, simply send an email and let me know what items interest you.


An item I want is listed as “SOLD.” Can you make another one like it?

I generally work with remnants and vintage or discontinued material, so all items are limited editions. I might, however, be able to make something similar if you really really want me to, just email me with your request.

 

How should I wash my item?

Most kokoleo clothing is machine washable/ dryable with like colors unless otherwise noted.

Kokoleo banners should be spot-cleaned with a mild soap and water mixture. Kokoleo personalized pillows have a removeable cover that can be thrown in the washing machine. For best results, hang or lay flat to dry. Iron on medium heat.

 

Should I let my baby or dog chew on the stuffed monsters?

No. While kokoleo stuffed playthings have securely attached button or plastic eyes, they are not reccomended for children under 2. Also, it is a good idea to keep them away from playful dogs because some dogs think monsters are delicious.

 

Do you accept returns?

I strive to give accurate descriptions and measurements for all my items. I also want my customers to be happy and proud to own a kokoleo original. If the item didn’t fit or if you are unsatisfied for any reason please email me immediately. Items may be returned within 10 days for a refund or exchange minus shipping charges.

 

How do you determine the price of your items?

When determining the price I usually factor in the time it took to make the item plus the cost of fabric, notions, etc. A baby dress may take two hours and a yard of fabric to make. Some of the purses and clothes for grownups took hours and hours of time to put together. Add the cost of ribbons, ric-rac, buttons and thread, divide by the square root of zero, multipy by e=mc squared, factor in how much my hands hurt once the item was finished and there’s the price.

 

Can I take images, etc. off this site and use them for my own personal gain?

No. All images, designs, and written work found on this web site are the property of kokoleo. Using them without permission is prohibited. Make yer own dang stuff.

 

I live in the Seattle area, can I come visit your studio?

Sure, but please email me first and let me clean up.

 

Where did you get the name kokoleo?

I combined the names of my two pets - my beloved dog Koko and her partner-in-crime cat Leo to form “kokoleo.” Sadly, Koko passed away in May of 2004 and Leo in July of 2007. Hopefully my label, kokoleo, will allow their playful, goofy spirits to live on. They were truly a ones-of-a-kind.